PRODUCT FAQ

ARE YOUR PRODUCTS VEGAN/CRUELTY-FREE?
Yes! We're Leaping Bunny certified, meaning each ingredient and formulation is free of animal testing and animal-derived ingredients. To ensure this remains the case, we also maintain a non-animal testing Supplier Monitoring System.

DO YOU USE PARABENS?
N e v e r.

ARE YOUR PRODUCTS ORGANIC?
No. Organic certification of ingredients can be prohibitively expensive for small companies that provide raw materials, and the term Organic doesn’t necessarily mean no pesticides (ugh). Since I can’t forage every ingredient myself, I insist upon familiarity with, and precise testing of, each raw material for identity and purity. This is really the only way I can be sure all materials are sustainably cultivated, vegan, and free of: animal testing, pesticide residues, fillers, phthalates, and parabens. 

WHICH OF YOUR PRODUCTS ARE GLUTEN-FREE?
All of them! If it can be eliminated, it is.

PERFUME IS SO SENSORIAL. HOW DO I FIND THE RIGHT FIT FOR ME?
I'm glad you agree! Perfumes are best tested on the skin in your usual living or working environment. This is why I make sampling easy. If this is your first time with us, I suggest picking up the Set of Specimens to test on the skin (I also love hearing feedback on your experience with each). Or, browse each perfume in-depth to see if its aspects and aromapsychology gel with you.

CAN I LAYER CALL OF THE VIALED PERFUMES?
You can, but we don't recommend it. Each of our fine fragrances is a carefully balanced creation, so wearing more than one at a time sends sends your overall odor off-balance, and inhibits each individual note’s nuances. So when you choose a scent to wear, consider it Last Call. However, our scents are also designed to be reapplied throughout the day with no problem of over-saturation. We’re proof that purity and high concentration doesn’t have to mean heaviness.

DO YOU USE SYNTHETICS IN YOUR FRAGRANCES?
Our fragrances are mixed media: ingredients are derived from the lab AND from nature. We believe in limiting exposure to allergens and sensitizing ingredients. And we're all about regulation. Controlling for safety in a lab means safer sources that can 1) lessen our carbon footprint and reliance on natural resources; 2)prove they're not tested on animals or come in contact with pesticides.

HOW DO I APPLY PARFUM PUR?
Let the scent come in contact with you natural body heat by rolling onto the skin where blood is close to the surface. Anoint behind the ear and other pulse points, such as the neck and inner wrists.

WHY AREN'T YOUR PERFUMES SPRAYABLE?
Omitting the standard alcohol base is intentional. Typically, alcohol bases serve to carry and preserve fragrance concentrations so manufacturers can produce more for less cost, and the alcohol's low density makes it sprayable. Cosmetic-grade alcohol has also been associated with eye/respiratory irritation and overall carcinogenicity. So, as the perfumer, I feel an alcohol carrier to be unnecessary, and prefer full-bodied scents that live close to the skin. That said, our vials are designed to be travel-friendly, easy to apply, and the formulas absorb on the skin immediately upon application. They also afford the wearer control of the precise location and dosage of each application.

WHY WEAR PARFUM PUR OVER A SIMPLE ESSENTIAL OIL BLEND?
Call of the Vialed's approach to fine fragrance is through a lens of complex and classical techniques, whose craft dates back to 15th century alchemists. My insistence on purity preserves the natural body of the essences, and my composition balances and celebrates certain forces of nature that I like to pronounce. Each PARFUM PUR also lasts longer than a simple essential oil blend, as they're made with highest quality pure absolutes, perfume-grade oils, and extracts.

WHICH OF YOUR PERFUMES ARE ALCOHOL-FREE?
All our fragrances are carried in oil instead of alcohol, but solvents are used to extract certain precious floral essences, such as rose absolute. Rest assured, any blends with such trace amounts will not affect the skin. Vialed Momentum and Vialed Hush PARUFM PUR are completely alcohol-free.

HOW SHOULD I STORE MY CALL OF THE VIALED PRODUCT?
Store in a cool, dry place away from direct sunlight. PARFUM PUR can last up to two years if properly stored.

DOES AROMATHERAPY REALLY WORK?
https://www.youtube.com/watch?v=LDVJpNCWkBE

 

ORDER INFO & HELP

PAYMENT & SALES TAX
We accept payment via credit card (Visa, Mastercard, American Express, and Discover). Sales Tax of 9.5% will be added to all orders shipped to California addresses. International guests are responsible for any duties, import taxes, or additional postal fees that may apply. We do not falsify customs declarations.

ORDER PROCESSING & SHIPPING
You'll receive an order confirmation upon purchase. Each product is hand-blended to order, so please allow one-to-three business days to process. Once you receive shipping confirmation, you'll be able to track your parcel. Domestic and International parcels are sent via USPS or FedEx, and we provide additional expedited shipping options with these carriers. Please note we're not responsible for delays due to customs or inclement weather.

Carriers and postal services around the world are doing the best they can, so please keep in mind that shipping around the holidays can be unpredictable. We’ll contact you if there is a delay.

Call of the Vialed's U.S. Order-by Dates for 2017 holiday season:

U.S. parcels:

Order by Dec. 15 to receive by Dec. 22 via USPS First-Class Mail

Order by Dec. 18 to receive by Dec. 25 via USPS First-Class Mail

Order by Dec. 19 to receive by Dec. 22 via USPS Priority Mail

Order by Dec. 20 to receive by Dec. 22 via USPS Priority Mail Express

Order by Dec. 21 to receive by Dec. 22 via FedEx 2Day

Order by Dec. 22 to receive by Dec. 25 via FedEx Standard Overnight

International parcels:

Order by Dec. 5 to receive by Dec 25 via USPS First-Class International

Order by Dec. 13 to receive by Dec 25 via USPS Priority Mail Express International

 

GIFT CARDS & EGIFT CARDS
Call of the Vialed Gift Cards are available in-person at our craft fair appearances, and eGift Cards are available here. To redeem, the recipient enters their card's 12-digit number as a discount code at checkout. If there is a balance on the card after a purchase, the recipient will receive an email with the updated value, and a new Gift Card number if applicable.

GIFT WRAP
Call of the Vialed believes in minimizing packaging to reduce waste, and consider our product packaging gift-ready. For the holiday season only, we make eco-friendly, compostable clear wrap with black recyclable tissue made from recycled materials available. And if you'd like us to include a gift message with any order, you have the option to add a note at checkout.

DISCOUNT CODES
Discount codes are periodically shared through our email newsletter, on our website, or social media accounts. These codes are only valid for one time use per customer, and customers must meet all purchase requirements to receive a discount or promotional offer. 

RETURNS, REFUNDS & CANCELLATIONS
Due to the bespoke nature of our items and strict hygiene standards, we do not accept returns, exchanges or cancellations, nor do we offer refunds. 

However, please let us know if there’s an issue with your order. Please note we are not liable for any shipping charges related to returning or exchanging items; should you receive a refund, the cost of return shipping will be deducted from your refund.


Call of the Vialed has the right to refuse a transaction for any reason at any time.